FAQ

Here are some of our most Frequently Asked Questions...

How can I contact customer service? 
Our customer service team are at their desks Monday to Sunday from 8.30AM to 5.30PM. Reach them via email saffpl@outlook.com or on the phone by dialling 1800 508 801. 

Can I sell Earth Espice products in my business / Wholesale?
We would love nothing more than to work on establishing new friendships and working along side those who believe in our products and what they stand for.
Call us on 1800 508 801 or email saffpl@outlook.com and our friendly staff will guide you!

How can I purchase Earth Espice products?
In our online shop or better yet, if you’re in Melbourne come visit our bricks and mortar stores.

Eastland: (03) 8820 3974
Level 1, Shop 1011 – 175 Maroondah Hwy, Ringwood 3134

Operating Hours:
Monday – Friday: 9AM - 5:30PM
Saturday & Sunday: 9AM – 5PM

Bulleen: (03) 9995 0459
34A/101 Manningham Rd, Bulleen 3105

Operating Hours:
Monday – Friday: 9AM - 5PM
Saturday: 9AM – 5PM
Sunday: CLOSED

Hours may differ due to COVID-19. To plan your visit, contact the retailer directly prior to your arrival.

Where do you source your tea?
We source our products both locally and internationally. We do our best to find the highest quality products from around the world such as Japan, China, India, Sri Lanka, Africa and Taiwan, just to name a few. 

Are all your products certified organic?
Not all products are certified organic, however we’re very proud to say that most are. Most item descriptions will state whether the product is organic or natural. Please feel free to give us a call if you have any questions about an item you are unsure about.

How does Click & Collect work?
Click & Collect options are available online at checkout. Once you’ve placed your order you will receive an email to let you know that the store has received your order and will be ready for collection within approximately 2-4 business hours. 

To avoid disappointment, do not come to store to collect your item
 UNTIL you receive a confirmation email. If you come in to collect your order before you receive the email, your order most likely won’t be ready. Please have your order confirmation ready with you as we need to ask for details prior to handout. 

Your question not answered? Give us an email or call us.. We'll be sure to add it in our FAQ list.